Starling Online Casino
This Privacy Policy explains how we collect, use and protect your personal data when you use our platform. Starling Casino online is committed to handling your information responsibly and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By registering an account, you acknowledge that you have read and understood this policy.
1. Who We Are
The paltform is operated under a licence issued by the Malta Gaming Authority (MGA) and is authorised by the UK Gambling Commission (UKGC) to provide gambling services to players in Great Britain. We act as the data controller in respect of all personal information collected through the platform. If you have any questions regarding how your data is handled, contact us at help@casinostarling.com.
2. Information We Collect
When you register and use online casino Starling, we collect the following categories of personal data:
- Identity data: Full name, date of birth, username and copies of identity documents submitted during KYC
- Contact data: Email address, phone number and residential address
- Financial data: Payment method details, transaction history, deposit and withdrawal records
- Technical data: IP address, browser type, device identifiers and login timestamps
- Usage data: Pages visited, games played, session duration and betting history
- Communications data: Records of correspondence with our support team
3. How We Use Your Information
Starling Casino online uses your personal data for the following purposes:
- Account management: To create, maintain and administer your player account
- Identity verification: To fulfil KYC obligations as required by UKGC and AML regulations
- Payment processing: To facilitate deposits, withdrawals and refunds
- Fraud prevention: To detect, investigate and prevent fraudulent activity and money laundering
- Responsible gambling: To monitor player behaviour and apply safeguarding measures where appropriate
- Marketing: To send you relevant promotions and offers, where you have given consent
- Legal compliance: To meet our obligations under applicable law and regulatory requirements
- Service improvement: To analyse usage patterns and enhance platform performance
4. Legal Basis for Processing
Starling online casino processes your personal data on the following legal grounds:
- Contract: Processing is necessary to fulfil our obligations under the player agreement
- Legal obligation: We are required to process certain data to comply with UKGC, MGA, AML and UK GDPR requirements
- Legitimate interests: We process data to prevent fraud, improve our services and ensure platform security
- Consent: Where you have opted in to receive marketing communications, we process your data on the basis of your consent, which you may withdraw at any time
5. Who We Share Your Information With
Online casino Starling does not sell your personal data to third parties. We share information only where necessary and with the following categories of recipients:
- Regulatory authorities: UKGC, MGA and other bodies where required by law
- Payment providers: To process transactions securely
- KYC and AML partners: Third-party verification services used to confirm player identity
- Software providers: Game suppliers who may process limited technical data to deliver their services
- Legal advisors: Where required in connection with legal proceedings or regulatory enquiries
All third parties are contractually obligated to handle your data in accordance with UK GDPR standards.
6. Cookies and Tracking Technologies
Starling Casino online uses cookies and similar tracking technologies to improve your experience on the platform. The following types of cookies are used:
- Essential cookies: Required for the platform to function - these cannot be disabled
- Analytical cookies: Used to understand how players interact with the site and identify areas for improvement
- Preference cookies: Store your settings and personalisation choices
- Marketing cookies: Used to deliver relevant promotional content, subject to your consent
You can manage your cookie preferences through your browser settings or via our cookie consent tool. Disabling non-essential cookies may affect certain features of the platform.
7. Data Retention
The platform retains your personal data for as long as your account remains active and for a period of five years following account closure, in line with UKGC requirements and AML obligations. Financial transaction records are retained for a minimum of five years as required by the Proceeds of Crime Act 2002. Where data is no longer required for its original purpose and no legal obligation exists to retain it, we securely delete or anonymise it.
8. Data Security
Online casino Starling applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These include:
- SSL encryption: All data transmitted between your device and our platform is encrypted
- Access controls: Personal data is accessible only to authorised personnel on a need-to-know basis
- Regular audits: Our systems are subject to periodic security reviews and vulnerability assessments
- Incident response: We maintain a data breach response procedure in line with UK GDPR requirements, including notification to the ICO within 72 hours where required
9. International Data Transfers
Starling Casino online may transfer your personal data outside the United Kingdom where necessary to deliver our services - for example, when working with third-party providers based in other jurisdictions. Any such transfers are carried out in accordance with UK GDPR, using appropriate safeguards such as Standard Contractual Clauses or adequacy decisions recognised by the UK Information Commissioner's Office (ICO). We do not transfer data to jurisdictions that do not provide an adequate level of protection.
10. Your Rights
As a data subject under UK GDPR, you have the following rights in relation to your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Ask us to correct any inaccurate or incomplete data
- Right to erasure: Request deletion of your data where it is no longer necessary for the purposes for which it was collected
- Right to restrict processing: Ask us to limit how we use your data in certain circumstances
- Right to data portability: Receive your data in a structured, commonly used format
- Right to object: Object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing
To exercise any of these rights, contact Starling online casino at help@casinostarling.com. We will respond within one calendar month. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
